Lark Northgate

If I could give zero stars, I would. I normally try to be patient, but the way management has handled things here has been extremely disappointing. I am attaching the pictures so there is no confusion about what we have been living with. Trash has been sitting in the hallways for days, and the smell is awful. It makes the building feel dirty and neglected, and it should not take repeated complaints for something this simple to be addressed. We also tried to get an update on our utility reimbursement from when the AC was broken. We were told it would be resolved, but after sending the same message multiple times over the course of a week, we still have not received a single response. That level of communication is unacceptable, especially for residents who are paying full rent and dealing with issues that should have been handled right away. These problems have gone on long enough, and the photos show exactly what we have been dealing with. I am posting this so future residents know what to expect and so management understands that these concerns are serious and cannot be ignored.

Management is horrible. Do not live here. The hallways constantly smell like garbage because there are no trash rooms, and the staff takes days to pick up the garbage. Management had multiple instances of issues with the fire alarms, resulting in a false alarm at 3am on a Tuesday. The gym is not maintained. Much of the equipment is old and barely functioning. Lost my garage fob at the beginning of the semester and management still has not been able to replace it 3 months into the semester. Some fobs for the doors do not function on certain doors or pool access. Management cannot reprogram them because their system has been down for the whole semester. Trash cans normally are overflowed around the hallways with trash on the ground. Door handles on some of the main doors are gone. The only good thing about this place is the room layouts and its location on northgate. Plus the pool area is not the worst.

AVOID. I would give 0 stars if I could. When you move out they claim damage but can provide no proof - they are relying on you not sticking up for yourself and just losing your deposit. Good luck not getting towed. My roommates and I each had friends and family members’ cars towed. They were parked in visitor parking or had the visitor parking permits. Management is unhelpful and incompetent. And the provided furniture peels like nobody’s business - so don’t use that It was nice to have a gym, I guess. But the rec is way better anyway and there isn’t the smell of rotting trash there. And it’s free and not full of roaches. NOTE: this review has been posted for over half a year and management hasn’t cared, commented, or reached out. WHEN I CALLED TO COMPLAIN / SPEAK TO MANAGEMENT THEY ADDED MY PHONE NUMBER AS A PROSPECTIVE TENANT. So they won’t answer your complaints but they will spam you with calls to try to get you in a lease. (Pic as proof 🙂‍↔️)

Absolute garbage management. Started charging extra for 3rd floor parking, now you have to pay for visitor parking too. Email said “vehicles within the garage gates” but they are towing from the first floor, which is before the gate. Giant speed bumps were added for no reason which are super annoying and make getting into the garage a hassle. Almost every entrance to the building has a broken door that either doesn’t open or is just unlocked. My bike also got stolen from the parking garage a few years ago and management refused to do anything about it. The actual housing is great and for a good price.

This is the worst place to live in College Station. The first night that I moved in, I found roaches in my bed. They were everywhere; in the kitchen, bathrooms, but the fact that they were crawling in our beds made it impossible to live there. Not only that, our front door was broken upon move in so we slept several days without being able to lock our front door. My shower rod, chair, couch, dishwasher, drawers, bedroom doors, everything was also broken upon arrival. There was even a hornet’s nest in our balcony. Considering that I were charged a $250 administrative fee, I expected the place to be clean and ready to move in. But it was nothing but the opposite. As the days went on, the issues only got worse. There was a major infestation in our apartment and the management refused to do anything about it until my parents involved the law. Only then did they schedule a pest control company to come in to do something. After they allegedly had a spraying, nothing was fixed and there was still an infestation. Then finally after 2 weeks, an actual pest control specialist came in to spray and we were informed that the severity of the issue was going to require additional sprayings. We don’t actually know how many times the services were performed after the initial time but to this day, over a month after move in, we still have roaches. They were in our main fridge, couch, beds, and the stove so we asked for those to be replaced. The team was horrible at communicating and only after over a dozen emails and several meetings in person were the fridge and stove replaced. Our beds and couch are still the same and now we’re expected to move back in?? They told us that they cleaned but there were roaches all over the carpet still. They lied several times about what was being done and we can never rely on them to actually fix the issues. All this time this unit was inhabitable, we moved into another unit which soon started having issues. There is a huge sewage leak outside our door in the hallway and has been getting bigger. It’s been there for about 4 weeks and it smells like feces. There is a puddle of sewage that fills up everyday and the hallways soon become inaccessible. Turns out this is a foundation issue and who knows how long it will take to fix. When we asked what this was, we received no response initially and the maintenance team continued to ignore us and this issue. The halls and every aspect of this apartment complex is filthy and disgusting. Every floor smells bad but the first floor has a literal sewage leak. There is trash and random garbage everywhere. The hot tubs don’t work. Only 1 treadmill in the gym works and half the equipment is broken. My roommates and I aren’t the only ones experiencing issues. I see people come into the office everyday with issues about their AC being broken for weeks, roaches, etc. They are also usually turned away, just like we have been, and told that it will be fixed and it never is. Don’t expect the property manager, to communicate with you properly. For several weeks, we tried to email her and even show up to her office but she was never there. She was the one in charge of fixing our unit but we could rarely contact her. Only after basically begging for compensation were we given a $150 credit. That’s pathetic for the conditions we’ve been put under. After demanding at least month’s rent, we were again ignored. Do not move here under any circumstances. Being college students, we have enough deal with. There is no reason to be treated this horribly and we don’t have the time or money to deal with these conditions. Please view my photos and take a look at the treatment you’ll get at The Lark.