Sundowner Apartments

It is simply a place to live not a place to call home for many reasons. Area is not safe lots of homeless people walking through the complex and loitering in the laundry room, sleeping on the pool chairs and attempting to bathe in the pool. Landlord told me he was thinking about putting up a camera but then asked if he could use my WiFi to operate it. Packages will be stolen off your porch. Property is old and neglected. Only 1 maintenance man and a groundskeeper to service a huge property including the lawnkeeping. Work orders stay backed up and will not get taken care of in a timely manner if at all. My A/C went down for 4 days. I was told to put a fan on and leave my front door open. Leak in the ceiling was never fixed no matter how many times I reported it for 3 years and only got worse so there is most likely mold. Every year there’s a new maintenance man because they are overworked and unappreciated. One of them expressed to me they never received any incentive. No discounted rent or christmas bonus. The “groundskeeper” on the other hand spends first hour of his shift hiding in the laundry room playing on his phone. Then spends half the day cleaning the pool that’s been out of order for at least 3 years due to a bee infestation. Laundry room has 5 washers/dryers. Machines are out of order for months at a time. I was told to call the number on the machine and report it myself. The room itself is filthy was never cleaned the entire time I lived there. The floor is almost completely black and the trash can piles half way up the wall. Lawn around the entire property was overgrown and infested with overgrown sticker weeds that cut you on the leg as your walking by. Parking structure near my unit had 8 spots, but only 4 are covered. The other half of the structure was blown off and never replaced. They raise your rent every time you renew lease but dont put any money back into the property. The landlord Sam is related to the owner, but will not disclose this to you of course and pretends not to know them personally. To say the least, he is a corrupt individual. Kept $500 of my deposit for bogus damages and my move-in check list was extremely detailed. To say the most, I found him to be an unsettling human being. Constantly asked about my dating life and always made me feel uncomfortable. Not to mention the jaw-jacking going on the entire time he’s talking. It’s quite distracting and painfully obvious…

I just recently got an apartment here. Sam was great through the whole process and very patient with me. I love my apartment, the people seem to be friendly, and it's so nice and quiet and close to my job. I am so glad I was able to get a place here! And maintenance has been super fast to respond on any issues!

We have loved our time here. We started our marriage here and have loved the hospitality, kindness, and consideration everyone has here. It’s so quiet, that it’s almost like you don’t have neighbors. But when you do encounter neighbors, it’s always a pleasant experience. If you need a quiet apartment with sweet people, this is your place. Sam is an awesome landlord and maintenance is super quick to get things done. You won’t regret living here!

By far my best experience living in an apartment. I have lived in several different places in the last decade, at least seven different apartments and Sundowner is easily my favorite for many reasons. The location is ideal, quiet and easy to get to and from. You have a large park in the backyard, two pools, laundry on site and the maintenance team is considerate and kind. Top shelf managers, Sam and Ashlee, were friendly from the day I walked in and did everything they could to make sure everything was in order. Thanks for two years of easy living, Sundowner.

Our family moved to the Sundowner last year when my boyfriend’s company relocated his position to West Texas. We chose the Sundowner because they offered the greatest square footage in our price range and close proximity to the South Plains Mall and many restaurants and shops. We were downsizing from a 2500sq. ft., 3BR house to a 3BR/2BA townhome so space was important to us. The bedrooms are spacious and easily accommodated our large furniture and the walk-in closets offered great storage. The community is quiet and we had great neighbors. Our daughter enjoyed the nearby playgrounds and swimming in the community pool. The management team, Sam and Ashley, are friendly and always addressed our needs quickly. For example, when our air conditioner wasn't working properly they made sure we got a new unit and checked back to ensure we were comfortable. There were other times when Sam or Ashley went out of their way to be helpful - like shipping a package overnight when we were out of town and had left something at home. The maintenance staff; Charles and Roy, are professional and courteous. Having to relocate away from our family and friends was not easy but Sam and Ashley helped make us feel at home. We enjoyed our year at the Sundowner and were so sad to leave.