Serenity Residences

Esther Did a really good job of helping Me and my family get into a nice apartment very quickly. The Office Has Nice People and they will help you out!

Esther was very helpful, knowledgeable and patient. She made the application process super easy. Provided me with lots of information. Ask for Esther, she is extremely nice and made everything so easy.

Terrible experience. Never fixed my toilet. Toilet flooded and ruined my belongings. The apartment is infested with mold and roaches. We went days without water, and the water company constantly shut it off. When there’s a leak, they expect the tenants to pay the water bill, which can exceed $200, even if the leak is in another building. The staff is completely unaware of the situation. They keep trying to withdraw money from my bank account without my permission. DO NOT DO IT.

Customer service was on point!!!! Fast and sufficient service for sure. Willing and able to answer any questions you have for them. I love the fact that Dee created such great rapport by conversing with my fiancé and I. Thank you for doing what you do and I am proud to say I am applying right after viewing available units. Spacious and clean units for sure.

December 17 2024: Made another report to 311 about the carport supports not being fixed for months. Originally reported one, went back to check and found another so reported that one. Will update every time i have to report things not being fixed. November2024 - RESPONSE TO LIE UNDERNEATH: Wrong. I have the time stamps of all my photos. September 5, 2024 at 9:15 a.m. In fact, in one of the photos you can see the front end of the managers car, I wont identify which, but it's clearly there. I took them after the new management took over (this summer) and Serenity new owners were here (over a year now). I took those pictures 2 months ago the day I posted them. You only fix things when either the city gets after you first, or I report them on 311. Thats why you got the report about the broken/collapsing garage posts a month or so ago. I reported that to 311/city inspectors so they would force you to finally fix the issue. They were broken for months, and I reported it to 311 and they forced you to address the issue within a week. Because of me, not your management or owners. If it was up to yall, it would be the same, still broken. I posted a screenshot of my 311 report for proof. Next time actually be PROactive instead of REactive and you wouldn't make it a habit. And of course im not putting my real name here, I used to work in property management, you all retaliate all the time to residents you think "make too much fuss". Im staying anonymous so i can accurately report updates from the property and send them to the city OFTEN. Maybe you should get your facts straight before lying on a post. Whoever replied to this is a fantastic example of why theres such a high turnover rate in the office, always new faces. Be less emotional and just do your job, while i pay my rent and keep you all accountable. Again, be PROactive, your LIE response underneath, was REactive. Thanks 🫡 Old post: September 5, 2024 Heres how it really looks out here. Taken in the last 24 hours. Garbage everywhere at all hours of the day 7 days a week. Broken windows they cover with cardboard instead of replacing. Broken mailboxes. Its a cesspool. Broken gutters hanging off the walls. Do not move here, be aware of what you are getting into, not the fake pictures they post.